NetSuite Support by CEBA Solutions

Phone Support: You can call NetSuite Support for immediate assistance. The general support phone number is 1-877-638-7848. It's important to have your account ID ready when you call. You can find your account ID in the NetSuite URL or by going to Setup > Company > Company Information in the NetSuite UI. Phone support is available 24/7.
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‍Email Support: If you prefer to use email, compose a detailed message explaining your issue and include any relevant screenshots or error messages. Make sure to provide your account information and any steps to reproduce the issue, then send the email to the designated support email address.

‍Live Chat Support: For quick assistance, you can use live chat support. Log in to your NetSuite account, click on the “Support” tab, and then select “Live Chat.” You'll be able to chat in real-time with a support representative.
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‍Support Ticket: To submit a support ticket, log into your NetSuite account and click on the “Support” tab. Then, select “New Support Case” or a similar option, and provide detailed information about your issue, including screenshots or error messages, and steps to reproduce the issue.

Before contacting NetSuite support, ensure you have the following information ready: your account number, user role, a detailed description of the issue, steps to reproduce the issue, and any relevant screenshots or error messages. This information will help the support team understand and resolve your issue more efficiently.

If you are unhappy with NetSuite's basic support, considering partnering with CEBA Solutions for a more personalized support approach.

NetSuite offers different types of support to cater to the various needs of its users:

‍SuiteAnswers: This is a self-service support portal where you can find support articles, training videos, help topics, and best practice documents on various subjects. It's a great first stop for finding answers to common questions and issues.

‍Support Online: You can submit questions or issues to NetSuite support professionals online. This service is available 24/7, and you can send your questions or comments via email. Responses vary depending on the level of support purchased and the support team's current case load.

‍Phone Support: NetSuite provides 24/7 phone support. You should call the number provided by your account manager for assistance. Having your account ID ready when you call will help expedite the process.

‍NetSuite Account Center: If you have access, this portal allows you to view and manage support cases and issues. It also enables you to contact Support directly. The NetSuite Account Center supports communications in multiple languages.

‍NetSuite User Group: This is a community platform where you can engage with other NetSuite users, share knowledge, and find answers to common questions.

Yes, CEBA Solutions can provide help desk support for NetSuite. We offer a comprehensive support plans to assist businesses in maximizing their NetSuite investment. Their team of certified NetSuite consultants provides a range of services including day-to-day NetSuite administration tasks, technical support for resolving technical issues, customization to meet specific business needs, and help desk support for general assistance with NetSuite. Additionally, they offer data migration and system integration services. This makes CEBA Solutions a versatile option for companies looking for varied NetSuite support services. For more details, you can visit their website at CEBA Solutions.

Yes, we offer both on-site and online training for NetSuite users. Our training courses are designed to help users get up to speed quickly on how to use the software, and cover all of the key features and functionality. We can also tailor our training courses to your specific needs.