NetSuite Zendesk 
Integration

Integrate NetSuite support and case management functionality to Zendesk to create a seamless experience and improve customer service levels.

Integrate Zensesk with NetSuite

Leveraging CEBA Solutions, you can seamlessly integrate Zendesk with NetSuite.

The integration will automatically update your customer records in NetSuite based on information entered into Zendesk.

Customer support is a vital component of every business that is often overlooked. Unhappy clients or partners can complain or simply find another vendor, quickly causing a ripple effect that can damage your reputation.

CEBA Solutions has developed an integration between NetSuite and Zendesk.  Making Zendesk play nice with NetSuite further expands your possibilities as all data is synced across both platforms.

Our realtime Zendesk widget will allow contextual viewing of NetSuite data directly within a Zendesk case.  This will let your support representatives access and update sales orders, RMAs, warranty and other pertinent information within Zendesk, greatly relieving customer frustrations.

Don’t wait until customer complaints have reached the CEO – integrate Zendesk and NetSuite today.

Contact us for more detailed information.

What’s included?

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• Automatically creates or updates customers in NetSuite based on tickets submitted in Zendesk

• Customer records are created with all relevant information such as name, address, phone number, support requests, etc.

• Assign Zendesk tickets to NetSuite employees

• Update ticket status in Zendesk based on activity in NetSuite

• View customer purchase history from within Zendesk

• Sync customer credit limit information between the two systems

• Tickets/Cases Created in Zendesk are Automatically Synced with NetSuite

• Comments/Messages Added in Zendesk are Automatically Logged in NetSuite

• Users/Contacts Updated in Zendesk are Automatically Synced with NetSuite

• Search NetSuite Records from Within Zendesk

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How does it work?

Once the integration is installed, CEBA Solutions will begin syncing data between Zendesk and NetSuite based on the configuration you have set up. The integration can be customized to fit your specific needs and business processes.

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What are the benefits?

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ntegrating Zendesk and NetSuite will save your company time and money by eliminating duplicate data entry and improving communication between support and sales teams. By having all of your customer information in one place, you will be able to provide better customer service and make more informed business decisions.

NetSuite is the world’s leading cloud-based business software suite. Integrating Zendesk with NetSuite can take advantage of the many benefits of using a unified system. Some of these benefits include:

• Lower IT costs: With all of your business information stored in the cloud, you will no longer need to maintain on-premise hardware or software.

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• Streamlined business: The integration will automate many of your manual processes and help you work more efficiently.

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• Improved customer experience: Having all of your customer information in one place will enable you to provide better customer service.

Business Software That Grows as Fast as You

​You’re all about growth. Your software should be too. With NetSuite and CEBA Solutions, your company will scale effortlessly on a product that’s delivered proven results for over a decade. Contact Us to find out more.

CEBA Solutions specializes in integrations and customizations for NetSuite. We have successfully completed projects for more than 50 customers in a wide variety of industries. Our team of experts has the knowledge and experience to help you get the most out of your NetSuite investment.

Some of the services we offer include:

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NetSuite Implementation

NetSuite Customization

NetSuite Integration

NetSuite Training

If you are looking for a partner to help you with your NetSuite needs, look no further than CEBA Solutions. Contact us today to learn more about how we can help you achieve your business goals.